Are you in search of the ultimate customer support platform designed specifically for online stores? Meet Gorgias, the industry’s leading help desk and live chat solution.
Trusted by over 30,000 support agents worldwide, Gorgias is your ticket to centralizing support requests from various channels, providing lightning-fast responses, and transforming your support operations into a revenue-generating powerhouse.
Key Features of Gorgias:
- Centralized Support: Gorgias enables you to consolidate all support requests from multiple channels into one unified platform. Whether it’s emails, live chat, phone, or social media interactions, Gorgias brings it all together.
- Complete Customer Context: Get a 360-degree view of your customers before responding, with access to their order history and conversation records. This empowers your support agents to deliver personalized, efficient, and satisfying interactions.
- Seamless BigCommerce Integration: Gorgias seamlessly integrates with BigCommerce, connecting your online store to the help desk in seconds. This integration provides a comprehensive customer picture right on your support tickets and even allows you to add a live chat feature to your website.
- Efficiency and Automation: Slash customer support response times in half by leveraging Gorgias’ robust features. Quickly access customer details and order information, respond instantly with pre-made templates (macros), and personalize responses using BigCommerce variables.
- Streamlined Ticket Management: Automate responses to common inquiries, such as order tracking, and intelligently detect intent and sentiment in each support ticket to prioritize and manage issues effectively.
- Boost Conversions and Revenue: Gorgias doesn’t just support your customers; it drives conversions and revenue growth. Trigger live chat conversations to engage online shoppers at the right moment, whether on product pages or during checkout. Access customer data and purchase history to empower your support agents to double as sales advisors. Additionally, connect with your audience on Facebook and Instagram to answer comments and engage with your community.
- Performance Insights: Keep a close eye on your support team’s productivity with real-time performance tracking. Monitor critical support KPIs, including first response time, resolution time, and one-touch tickets. Additionally, measure the direct impact of support on your revenue through metrics like converted tickets, ticket conversion rate, and the amount of sales generated from support interactions.
Gorgias redefines customer support for online stores, offering a comprehensive suite of features that streamline operations, boost revenue, and transform your support team into a profit center.