LiveChat is your all-in-one customer service platform designed to revolutionize your customer interactions and sales potential. With LiveChat, you can seamlessly engage with on-site visitors in real-time or asynchronously, delivering exceptional customer service and enhancing sales opportunities.
Key Features and Highlights
- Real-Time Engagement: LiveChat empowers you to connect with on-site visitors in real-time through chat invitations or by allowing them to initiate conversations themselves.
- Product Context: Gain a competitive edge by instantly recognizing what customers have in their shopping carts. This enables you to suggest complementary products, increasing the average order value.
- Customer Interaction: Engage customers with coupons, deals, and announcements, keeping them informed and satisfied.
- Product Recommendations: Deliver product recommendations directly via chat, influencing buying decisions and increasing sales.
- Access to Cart: Access the customer’s cart the moment they start a chat, allowing you to provide tailored assistance and recommendations.
- Asynchronous Communication: Stay connected with customers at any time using asynchronous communication, ensuring you never miss an opportunity.
With over 37,000 customers worldwide, LiveChat’s impact is undeniable. This versatile customer service software delivers happier customers, more leads, boosted sales, and a smoother customer experience.