Ai-powered Customer Service Software To Grow Your Business
EcomSutra Pick

About Tidio

In the ever-evolving landscape of online business, effective customer service is the cornerstone of success. Meet Tidio, the all-in-one customer service platform designed to help your business grow. Tidio seamlessly combines live chat, chatbots, emails, Messenger, and Instagram into one powerful tool, allowing you to connect with your customers faster, answer their queries promptly, and engage at the perfect moment to deliver exceptional service and supercharge your sales.

Key Features of Tidio

  • Live Chat: Elevate your customers’ shopping experience and supercharge sales with Tidio’s Live Chat. Provide real-time support, build trust, and ensure that your customers receive spot-on assistance. By proactively addressing their needs, you can secure future conversions for your business. Tidio Live Chat is not only easy to install but also 100% mobile-friendly, ensuring accessibility for customers on the go.
  • AI-Powered Chatbots: With Tidio, you can take care of your customers 24/7, even when your team is away. Tidio’s AI-powered chatbots save abandoned shopping carts, provide order status updates, offer discount codes, and more. These ready-to-use chatbots are always ready to assist your customers. You can choose to create your custom chatbot from scratch using Tidio’s user-friendly drag-and-drop editor, or simply select from a range of free templates. No coding skills are required; it’s fast and simple.
  • Multichannel Communication: Streamline your customer communication by handling all messages from live chat, email, Messenger, and Instagram in one unified inbox. This minimizes your team’s workload and enhances efficiency. Gain deeper insights by checking contact details, reviewing past conversations, and exploring shopping cart contents. Add custom tags to offer personalized communication that caters to your customers’ unique needs. With Tidio’s multichannel tool, you’ll never miss an opportunity to connect with your customers and boost sales.
  • Live Visitors List: Understand your customers better with Tidio’s Visitors List. Discover who your customers are and what they need in real-time. Start live chat conversations proactively to increase your chances of making a sale. Customize your interactions by knowing where your customers are coming from, what operating system and browser they use, and what pages they’ve visited. This information enables you to offer relevant products and services.
  • Modern Widget for All Websites: Tailor your communication with a user-friendly, customizable widget that suits all websites. Choose the color scheme that matches your brand, decide where the widget should appear, and set custom online and offline statuses. Even when you’re not available, you can create an offline message visible to your customers.
  • Preview of Real-Time Typing: Get a glimpse of what your customers are typing in real time. This feature allows you to have responses ready even before they send their messages, offering rapid and exceptional customer service to boost your sales.
  • Lyro AI: Take your support capacity to new heights with Lyro AI, a conversational AI that communicates with your customers and delivers personalized assistance. It learns from your FAQs in seconds and formulates complex answers, all within the boundaries of your knowledge base. You can activate Lyro in under 3 minutes, and it supports your customers 24/7, just like a dedicated human agent.

Tidio is your go-to solution for enhancing customer service, supercharging sales, and building lasting customer relationships. Are you ready to elevate your customer service and drive revenue with Tidio?

Supported Tech Stack

Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Omnisend, HubSpot, Judge,me, WhatsApp, Facebook Messenger, Instagram
Supported Platforms
Shopify Plus

Tidio Pricing Plans



What's included in the plan
  • Live Visitor List
  • 1k Chatbot triggers
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What's included in the plan
  • Chatbots - conversations with 40,000 users
  • Email, 24/5 Live Chat support
  • All the Free Features
  • 35+ Chatbot templates
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Chatbots & Communicator


What's included in the plan
  • Livechat conversations
  • Chatbot triggers 1k - 40k Messenger, Instagram, email integration
  • Analytics
  • Native Shopify actions
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