In the bustling world of online commerce, Shopify has emerged as a pivotal platform, empowering countless entrepreneurs to establish and manage their digital storefronts with ease.
Central to this seamless management is the Shopify Admin, a control center where merchants wield the tools to curate their products, track orders, and sculpt the customer experience.
If you’re a Shopify store owner or a team member, gaining access to your Shopify admin is a fundamental step in managing and growing your online store. There are different ways to log in to the Shopify admin page based on the type of device you use to log in to your store.
In this guide, we’ll walk you through how to log in to your Shopify admin page through a desktop and Android/iOS device.
Ready? Let’s get started.
Shopify Admin Login on Desktop devices
If you want to access your Shopify admin from your desktop, open a web browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
After that, follow the instructions as follows –
- Visit Shopify Login Page: In the address bar of your browser, type in the URL: https://www.shopify.com/admin. This will take you to the Shopify admin login page.
- Enter Your Credentials: On the login page, you’ll see fields for entering your email address and password. Enter the email address associated with your Shopify account and your password.
- Click “Log in”: Once you’ve entered your credentials, click the “Log in” button.
If you have two-factor authentication (2FA) enabled on your account, you might be prompted to enter a verification code sent to your email or phone. After successfully verifying the code, you will be logged into your Shopify admin dashboard.
Shopify Admin Login on Mobile Devices
Shopify also provides a mobile app from where you can manage your store from anywhere. You can always stay updated with your store performance and take required actions right from your mobile app.
If you haven’t tried it yet, download the Shopify app from your respective app store (App Store for iOS or Google Play Store for Android).
Once installed, follow the instructions as follows to log into your Shopify admin –
- Open the app and tap the “Log in” button
- Enter the associated email address and tap the “Continue with Email” button.
- Enter your password, and tap the “Log in” button.
If you use 2FA, enter the verification code sent to your email address to verify your ownership. After successful verification, you will be directed to your Shopify admin dashboard.
Troubleshooting Shopify Admin Login
If you’re encountering login issues to your Shopify admin, there could be several reasons behind this issue. Here are some common troubleshooting steps to help you identify and resolve the problem –
- Incorrect Credentials: Double-check that you’ve entered the correct email address and password. Make sure there are no typos or errors. If you’re unsure, you can use the “Forgot password?” link on the login page to reset your password.
- Browser Cache and Cookies: Clear your browser’s cache and cookies, then try to log in again. Sometimes, stored data can cause login issues.
- Two-Factor Authentication (2FA): If you’ve enabled 2FA for your Shopify account, make sure you’re entering the correct verification code. Check your email or text messages for the code.
- Account Disabled or Frozen: In some cases, Shopify might temporarily suspend or freeze accounts due to policy violations or security concerns. Reach out to Shopify’s support for assistance if you suspect this is the case.
- IP Block or Restriction: If you’ve had multiple unsuccessful login attempts, Shopify’s security system might temporarily block your IP address. Wait for a while and then try logging in again.
- Shopify Outage: Occasionally, Shopify might experience technical issues or outages that could prevent you from logging in. Check Shopify’s official social media channels or status page to see if there are any ongoing issues.
- Network Connection: Check your internet connection. A slow or unstable connection can prevent you from logging in. Try accessing other websites to confirm your internet is working properly.
- Firewall or Security Software: If you have firewall or security software installed on your computer, it might be blocking access to certain websites, including Shopify. Temporarily disable these programs and try logging in.
- Device Compatibility: If you’re trying to log in from a mobile device or tablet, ensure that the device and browser you’re using are supported by Shopify.
If you’ve tried all these steps and still can’t log in, it’s best to reach out to Shopify’s customer support for further assistance. They can help troubleshoot the issue specific to your account and situation.
Shopify is one of the best eCommerce platforms for anyone to sell online. And, as you have seen in the outlined steps, it is pretty simple to log into your Shopify admin and manage the store seamlessly.
If you are a beginner, we recommend you connect with a Shopify expert within your organization to help you understand the basic aspects of Shopify admin and dashboard based on your role.
Further, if you need more help, feel free to reach out to us via the contact form.