In personal matters, relying on intuition often guides our decisions, but when it comes to business, intuition alone doesn’t suffice – conducting thorough market research and analyzing customer feedback is pivotal for making data-driven strategies & other business decisions.
While platforms like Shopify provide the convenience of starting an eCommerce business without any technical hassle, the journey towards scaling your business requires more than merely establishing an online presence. Deep customer insights are paramount to ensure product market fit and enhance their experience for repeat purchases.
This is where you need survey tools to conduct surveys and gather feedback from customers. Fortunately, being a Shopify merchant, you have access to some of the best survey apps that enable you to gather valuable customer data right from your store.
In this article, we delve into the pivotal role of customer survey apps for Shopify stores, followed by a comprehensive overview of the top survey apps for Shopify.
Why Invest in a Shopify Survey App?
Established brands leverage customer surveys as a goldmine of essential information, laying the groundwork for business strategies and growth projections. The insights obtained from customer surveys can enable you to make more accurate decisions for enhancing customer loyalty and satisfaction.
So, if you are still looking for reasons to invest in a survey app for your Shopify store, here are my reasons –
- Offer Valuable Insights: Surveys serve as direct conduits for gathering insightful statistics from customers, providing invaluable data for decision-making. Crafting surveys with tailored questions is pivotal to extracting meaningful insights.
- Save Time: Top-notch survey apps streamline the survey creation process, saving precious time for marketers. Built-in templates and user-friendly interfaces facilitate swift survey launches without complications.
- Enhance Reach and Scalability: Shopify surveys boast extensive reach and scalability owing to their online nature. Distributing survey links to thousands of respondents round the clock becomes effortless. This broad reach facilitates the collection of diverse and accurate information crucial for informed decision-making.
Top 8 Shopify Survey & Feedback Apps
Having underscored the importance of survey apps and gathering customer insights, let’s explore some of the best survey and feedback apps tailor-made for Shopify stores.
This curated list features a range of Shopify survey apps enabling the creation of polls, surveys, and feedback forms, aiding in gauging customer satisfaction levels effectively.
Without further ado, let’s delve into the top picks…
1. Zigpoll Customer Surveys
Beginning with one of the most easy-to-use and customer-friendly options, Zigpoll Customer Surveys. The implementation is so simple that you can get started in a few clicks and start collecting meaningful feedback from your customers in real-time and analyzing customer sentiment at scale.
Zigpoll is very easy to integrate and allows you to gather valuable stats through post-purchase, abandoned checkout, on-site, email, and SMS surveys. What caught my attention is that it provides over a dozen question formats and multi-language support that enables you to create and send targeted surveys.
Overall, with Zigpoll Customer Survey forms, you can easily conduct surveys from your store, gather data, and use insights to optimize your store for a better customer experience and generate more sales.
That being said, here are some of the prominent features of the Zigpoll survey app –
- Post-purchase surveys
- Supports multiple languages
- Abandoned cart campaigns
- Seamless integration with Shopify order dashboards
- Collect zero-party data using customer surveys
Pricing Plans – You can access the basic features of Zigpoll Customer Surveys for your Shopify store for free. For more features, you can subscribe to one of the premium plans priced at $10/month, $25/month, and $100/month.
2. Fairing: Post-Purchase Surveys
In the ever-evolving eCommerce, merchants are focused only on generating leads. However, generating a potential lead and converting it is not the dead-end for the customer journey. If you want customers to return and make repeated purchases you need to provide an amazing post-purchase experience to your customers. This is where Fairing Post-Purchase Surveys will help you.
Fairing offers advanced post-purchase survey technology that makes it easy for you to understand customers, increase customer loyalty, and improve your marketing ROI. I loved the fact that Fairing lets you collect actionable consumer insights in the shortest amount of time.
I was quite impressed with Fairing’s Question Stream which deploys a programmable timeline of post-survey questions to improvise post-purchase experience. You can connect each response to your customer’s order data and routing insights across your marketing channels.
Let me share the prominent features of the Fairing Post-Purchase Shopify app that instantly caught my attention –
- Shopify Plus Certified post-purchase surveys (PPS)
- Powerful API and integrations
- Target survey questions
- 25+ pre-built post-purchase survey question
- Compatible with Shopify’s Order Status and Thank You Page Checkout Extensions
Pricing Plans – Fairing Post-Purchase Surveys has 3 premium plans that will cost you $49/month, $99/month, and $149/month for up to 500, 1000, and 5000 orders respectively. To add the cherry on top of the cake you get a 14-day free trial.
3. Hulk NPS Post Purchase Survey
Moving on from Fairing, let’s talk about another fantastic post-purchase survey app for Shopify: Hulk NPS Post Purchase Survey.
Hulk NPS Post Purchase Survey stands out as a popular choice among Shopify users for launching post-purchase NPS surveys, providing brands with valuable insights to elevate customer interactions post-sales.
What I found unique about this Shopify app is its user-friendly interface, allowing customers to express their thoughts using a variety of fonts and emojis. This feature not only encourages feedback but also sparks creative marketing ideas and promotions. Leveraging the NPS data collected, brands can gain valuable insights into customer behavior and foster loyalty.
If you, like me, prefer straightforward setup processes, then Hulk NPS is the perfect fit. With its easy setup, the app enables a deeper understanding of customers, ultimately enhancing the overall shopping experience for both you and your customers.
Here are some of the celebrated features of Hulk NPS Post Purchase Survey that got this app a 4.7 rating on the Shopify app store –
- One-click install
- Embed the survey into the Thank You page
- Analytics dashboard for deep insights
- Conditional Logic feature for creating post-purchase surveys.
Pricing Plans – Hulk NPS has a very straightforward pricing plan. There are only 2 plans one free and a Pro Plan that will cost you $20/month with a 7-day free trial.
4. KNO Post Purchase Surveys
If you’re on the lookout for an advanced post-purchase app, make sure to give KNO Post Purchase Surveys a try. From my own experience, I can attest to its effectiveness as a post-purchase survey (PPS) platform, offering invaluable insights through customer surveys.
One standout feature of KNO Post Purchase is its remarkable ability to unveil the motivations and preferences of your customers. This capability empowers you to fine-tune your marketing channels with precise attribution, ensuring optimal performance.
Moreover, KNO Post Purchase boasts all the essential features you’d expect from a Shopify survey app. It’s user-friendly, with thoroughly tested features, and offers flexible survey templates covering various aspects, from attribution and abandoned cart surveys to returning customer surveys.
Overall, this platform equips you with the tools to shape customer behavior post-purchase. Whether it’s soliciting reviews through customer satisfaction surveys, prompting referrals, encouraging social media engagement, or more, KNO Post Purchase Surveys has got you covered.
Some of the key features of this app –
- Super quick to set up
- Sophisticated logic flows and “actions”
- Benchmarking and attribution modeling to understand ad performance better.
- Powerful integrations with Triple Whale, Peel, Klaviyo, etc., plus a rest API.
- Pre-built questions.
Pricing Plans – You can get started with the KNO Post Purchase Survey for free and access some of the basic features. For more features, you can subscribe to one of their premium plans which are Analyst ($119/month) and Pro ($299/month) with a 7-day free trial.
5. Grapevine Post Purchase Survey
Here’s another innovative survey app for your Shopify store, Grapevine Post Purchase Survey by Union Works Apps. This tool is a game-changer for Shopify administrators, offering direct insights from your customers to help you enhance your business operations. With Grapevine, you can gather valuable data from your customers and pinpoint the most effective sales channels, enabling you to craft targeted marketing campaigns that drive results.
Grapevine Post Purchase Survey simplifies the process of creating surveys to collect zero-party data, giving you deep insights into your customer base. Whether you need How Did You Hear (HDYH) surveys, multiple-choice questions, or Net Promoter Score (NPS) surveys, Grapevine has you covered. As a result, the information collected can then be leveraged to refine your marketing strategy and identify the top-performing sales channels.
What I found unique about the Grapevine Shopify survey app is that you can effortlessly create, manage, and automate affiliate programs for your Shopify store too. It offers personalized links, tracking capabilities, and comprehensive analytics to enhance your marketing strategies.
Here are some more mind-blowing features of the app –
- Discover attribution insights
- Multiple survey types
- Simple set-up
- Collect valuable zero-party customer data
- Fully customizable survey templates
Pricing Plans – Grapevine Post Purchase Survey has only one premium plan that costs $25/month a free 28-day trial.
6. UserLoop Post Purchase Surveys
UserLoop Post Purchase Surveys is definitely a standout post-purchase survey app you should consider integrating into your Shopify arsenal. This app is a gem when it comes to unveiling your store’s most profitable marketing channels by strategically placing surveys throughout the entire customer journey. This means you can gather invaluable insights not just during checkout, but also when shopper abandons their cart, are product delivery, or later.
One feature that caught my attention is UserLoop’s utilization of AI-powered surveys, which are incredibly effective in optimizing your marketing and sales funnel. What’s more, the app automatically generates unique discount codes for respondents, incentivizing survey completion. Plus, its robust response analytics empower you to pinpoint your most valuable customer segments, enabling you to refine your ideal customer profile and target them with precision.
Overall, UserLoop stands out as an innovative survey app that allows you to engage customers both at checkout and via email post-purchase, leveraging triggers from your Shopify data. With ChatGPT integration, it assists you in crafting impactful questions and comprehending customer responses on a larger scale.
Here are some amazing features of UserLoop –
- Run surveys at checkout, by email, or by link.
- Abandoned checkout surveys.
- AI-powered analytics.
- Boost sales with unique discount codes and gift cards for Shopify.
- Translate your survey into 100+ languages.
Pricing Plans – UserLoop has a free plan that gives you access to the basic features of the app. For extended features, you can upgrade to one of the premium plans that are priced at $29/month, $99/month, and $299/month.
7. RT: Post Purchase Survey
Guess what? I’ve got one more option for you, and the best part is, it’s absolutely free! Post Purchase Survey by RoarTheme is a Shopify app that won’t cost you a dime and allows you to dive deeper into your customers’ preferences by conducting surveys after they make a purchase.
With this app, you can gather valuable insights about your customers by creating a quick questionnaire where they can provide straightforward answers. It serves as a powerful tool to drive your business forward, underscoring the importance of understanding your customers’ experiences to deliver top-notch products. By staying on top of customer feedback, you can outshine your competitors and tailor your offerings to meet your customers’ needs.
If you’re a small business operating on a tight budget and looking for a simple yet effective way to gather customer feedback on Shopify, look no further than the Post Purchase Survey.
The app has very minimal features that are as follows –
- Customizable survey question
- Survey revenue analysis
- Works with all themes
Pricing Plan – As mentioned earlier, the Post Purchase Survey by RT is free.
8. POWR: Customer Survey
POWR Survey is another innovative option for Shopify. The app lets you create and customize surveys to gather customer feedback and insights. POWR Customer Feedback offers a wide range of features that let you get a better grasp of your site’s customer experience.
As far as my experience with the app, I can assure POWR Survey App has enough features to gather a range of information. It does all this with the help of its many field options, dropdown menus, multiple-choice questions, email input forms, and star-rating surveys. Overall, you can create high-quality surveys quickly with the pre-made templates.
Also, not to forget you can edit your surveys and polls with their limitless text styles, shadings, and custom input structure questions. Overall, the POWR Survey & Feedback Forms app for Shopify is an ideal option for small businesses as it charges per website traffic.
Let me highlight some of the prominent features of the app –
- Easy to use and user-friendly interface
- Instant email alerts for survey responses
- Provides real-time analytics and reporting
- Contacts are saved to a centralized list
- Multiple field options
Pricing Plans – POWR has a free plan that allows adding up to 6 form fields & 25 submissions per month. You can upgrade to one of the premium plans for more features, starting at $9.99/month and goes up to $89.99/month.
Wrapping Up
Well, there you have it – we’ve come to the end of our roundup of the best survey apps for Shopify. I dedicated ample time to handpick these apps, personally trying each one, and I must say, they all offer something special and unique.
So, the key is finding the app that aligns perfectly with your business requirements and delivers the vital customer insights needed to propel your business to new heights.
Whether you opt for a free plan or decide to invest in a premium subscription, having a survey app in your Shopify toolkit would be indispensable. These top-notch Shopify survey apps can help you foster effective communication and empowering you to refine your strategies and procedures to ensure utmost customer satisfaction.
In conclusion, I hope this article helped to find the right survey app for your Shopify store. If so, you may also want to check out our list of the best Shopify apps to increase sales to explore tools for your store.
