Are you looking for a live chat plugin for your WordPress site?
WordPress live chat plugins enable you to interact with your website visitors, provide an instant reply, help them by providing needed resources.
The best part is that it allows you to create a frictionless customer journey that drives more sales and conversions on your website.
In this article, I’ll show you some of the best WordPress live chat plugins that you can use to provide live chat customer support on your website or online store.
Ready to dive in? Let’s get started.
1. LiveChat
LiveChat is probably the best WordPress chat plugin as it offers power-packed features by supporting automation and omnichannel messaging. It can enable agents to automatically send personalized messages, which acts as a triggering point to accomplish meaningful conversations.
It helps in converting your on-site visitors into leads & customers by designing custom forms and AI automation. It will also segment your visitors based on their activities so that you can serve them with the most suitable content.
This feature-rich plugin has a 24/7 built-in ticketing system to respond to customers anytime. You can gather all the information which your customer sends via tickets and answer them back when you are online.
Feature Highlights-
- It helps you to send quick responses as the customer’s typing text will be visible to you.
- It offers excellent personalization options that let you create different settings for mobile and desktop.
- It expands the functionality by providing more than 200 versatile integrations to boost your conversions.
- It enables a secure chat experience by encrypting the conversations both for agents and customers.
- It provides in-depth analytics by tracking the total number of chats, missed chats, checking the source of your chat, etc.
2. Olark
Olark touts itself as the best user-friendly live chat plugin that takes a minimal amount of time to get installed. This plugin has the power to directly integrate with popular tools that you use, ranging from CRM, email, eCommerce, etc., to fetch more convertible leads.
It fastens your chat workflow by configuring automation rules, welcoming visitors automatically, and routes the chat to the concerned department to get satisfactory results. It also has the ability to send custom messages based on visitor behavior.
It helps update your customer records, track page views while chatting, and thanks to the chat archive where you can save the entire text of every conversation you have with your site visitors.
Feature Highlights-
- It enables you to collect the potential information of your customers via a pre-chat.
- It lets you build custom forms with the help of a flexible drag-and-drop builder.
- It allows you to search and filter chat transcripts based on keywords, tags, dates, etc.
- It provides you real-time reports on chat volume, customer satisfaction, and agent activity.
- It allows you to send automated messages based on location, referring URL, and browsing behavior.
3. Zendesk
Zendesk is one of the most popular WordPress live chat plugins that deliver an enriching customer experience in over 40 languages. It lets you design attractive chat boxes with the help of highly customizable, eye-catchy layouts and themes.
It uses automation and AI-powered bots to create a personalized experience for your visitors. You can also enjoy the perks of managing multiple conversations through their user-friendly dashboard. This ensures that you do not miss even a single message and promptly stay on track.
This plugin is completely optimized for mobile so that customers can chat from anywhere at any time. To bring your customer to the bottom of the funnel, Zendesk creates a unified view of your customer, which helps you provide a targeted and relevant messaging experience.
Feature Highlights-
- It lets you build an integrated help center and a community forum where customers can resolve their issues without depending on any agents.
- It helps in improving your team’s efficiency by providing useful tools that facilitate better collaboration.
- It provides built-in routing and intelligence to gather important details.
- It delivers actionable insights that monitor visitor flow, usage patterns, etc., making informed decisions.
- It enables you to integrate the customer data using limitless integration options, including coding and non-coding functionality.
4. Support Board
SupportBoard is a premium WordPress live chat plugin that lets you communicate with your site visitors directly from the WordPress dashboard or via Slack as it supports slack integration. It also ensures maximum privacy by moving all the data to a secured server.
It has the power to translate the content into any language, which creates a smooth conversational experience. This plugin lets you send meaningful messages with relevant inputs, buttons and boosts engagement by creating surveys.
It gives you complete freedom as it helps in personalizing the registration forms with custom fields. An added advantage is that you can create a help center right inside the chatbox so that visitors can search it for getting quick solutions.
Feature Highlights-
- It sends timely email alerts to agents when a new message has arrived.
- It displays a card on your desktop when a message pops up, even if you are inactive.
- It lets you track unread messages by displaying a red circle.
- It promptly asks your visitors to accept the privacy policy before starting the chat.
- It allows your customers to choose the right department to enjoy connecting to the relevant agent.
5. 3CX Live Chat
3CX Live Chat is a native WordPress live chat plugin that offers a comprehensive list of chat options to generate high conversions. It makes use of effective third-party services to add extra functionality and deliver incredible value to the users.
When a visitor lands on your website, he/she can enter their details in the live chat box and start the conversation. Apart from this, you can decide whether the name and email addresses are required to initiate a chat.
The live chat window is powered by Ajax that facilitates faster loading. It also lets you insert predefined responses in your chatbox to prevent delays in responding to your visitors.
Feature Highlights-
- It allows you to transfer chats to agents and offers a clean interface for admins and visitors.
- It enables you to design a customized chatbox and apply animations to the chat window.
- It lets you add surveys, polls to your chat boxes to boost engagement.
- It allows you to record the customer satisfaction ratings after each chat session.
- It improves your brand credibility by adding your company logo and photo to the live chat window.
Choose the best live chat plugin for your site
WordPress live chat plugins are simple yet powerful tools that reduce the sophisticated process of converting a first-time visitor into a paid customer. By addressing the needs and queries of your users at the right moment, you earn the pride and satisfaction of serving customers that solve their pain points.
Without any delay, start installing the best live chat plugin for your WordPress site that develops a profitable customer buying journey. If you are looking for more WordPress plugins to improve customer experience and generate more sales, check these articles –
