Best Chatbot Software for eCommerce Websites

Best chatbot software for eCommerce sites
Important Disclosure: EcomSutra is an independently owned business website and the content is reader-supported, which means if you click on some of our links then we may earn a small commission at no additional cost to you.

The rise of conversational commerce is vigorous and incorporating chatbots into your eCommerce store is definitely the need of the hour. 

Chatbots shape your online store into a full-fledged customer-centric platform that addresses the queries of your customers. They can direct your customers to the right product page, suggest relevant products, remind them of abandoned shopping carts, send automated messages, and much more. 

So, if you are also looking for the perfect chatbot software for your online store, this article is for you. 

Here are our favorite chatbots for eCommerce sites –

  1. Tidio
  2. Gorgias
  3. ManyChat
  4. MobileMonkey
  5. Botsify
  6. Octane AI

If you are ready, let’s dive deeper into these tools.

1. Tidio


Tidio has been one of the best and most reliable chatbot software that lets you stay in touch with your customers 24×7, anywhere at any time. It simplifies all the communication processes by bringing all the website chat, email, and messenger conversations into a simple and unified panel.

With the help of its intuitive drag-and-drop builder, you can build your own customer-service bot that perfectly matches your store’s needs and requirements. You can sit back at ease and witness all of your critical customer service operations completely taken care of by this chatbot.

It automates all the tedious processes such that it boasts more sales and conversions. Tidio will collect all your customer details like email and phone numbers to send product updates, new launches, special deals, etc.

Key Features –

  • It offers easy-to-customize bot templates for designing order statuses, abandoned carts, shipping zones, etc.
  • It helps in bringing back your abandoned customers by offering attractive discounts, offers, etc.
  • It asks your customers to provide their contact numbers so that you can call and converse more on the phone.
  • It allows you to collect customer feedback via ratings, and surveys for more improvement.

This is just a scratch on the surface when it comes to Tidio features. You should read our detailed Tidio review to learn more about it.

2. Gorgias


Gorgias is one of the best chatbot software specifically designed for eCommerce stores running on Shopify, Magento, Shopify Plus, and BigCommerce. It has a customer-friendly helpdesk that acts as a definitive focus point in clearing and routing all the issues and tasks.

Understanding the mindset of your customers ensures that you appropriately respond to them back with relevant solutions. Gorgias makes this a cakewalk as it uses advanced machine learning to detect the intent and sentiment of the messages that your customers send.

With the helpdesk, all of your customer’s information is directly available at your fingertips. You can use these details to deliver an exceptional personalized experience that generates sales above the roof.

Key Features –

  • It lets you update the shipping address, issue a partial refund, or send a new draft order directly from your helpdesk.
  • It allows you to integrate all your social media platforms so that you can respond to all the comments quickly.
  • It enables you to generate automatic responses for the most commonly asked questions which saves your time.
  • It tracks important metrics like ticket volume, response time, and resolution time which helps in making meaningful decisions. 

If you want to learn more about Gorgias’s features and capabilities, you should read our in-depth review of the software here.

3. ManyChat

If you want to strengthen your store presence on Facebook, you can blindly choose ManyChat. It is one of the leading messenger bot marketing tools that effortlessly helps grow more sales and doubles your customer base.

This chatbot can automatically respond to all the comments in your Facebook post. Besides, it initiates your customers to subscribe to newsletters, recommends relevant products to your customers, and transforms them into potential customers.

You can share coupon updates, schedule appointments, deliver order updates, and, most importantly, nudge customers to complete their checkout process. It also creates a messenger URL so that your customers can chat with you from their preferred channel.

Key Features –

  • It lets you collect feedback, and reviews and helps in creating a loyal customer base.
  • It helps in acquiring more leads as you can combine Manychat with Facebook ads.
  • It provides value-driven statistics and analysis which lets you measure the outcome of all your chats or conversations.
  • It offers integration with popular email marketing platforms like Klaviyo.
  • It allows you to accept payment via popular payment gateways like PayPal, Stripe, etc.

4. MobileMonkey

MobileMonkey is a popular chatbot software for eCommerce sites that lets you engage with your customers 24/7 across different platforms, including Facebook Messenger and website chats. 

You can run contests, promotions, and quizzes that pave the way for blasting engagement and conversions. Also, you can segment your store customers based on their demographics and interests, which lets you deliver hyper-personalized messages.

MobileMonkey also enables your customers to book appointments, complete sign-up forms, and much more, which is one of the best ways to quickly elevate your sales and generate more paying customers.

Key Features –

  • It lets you chat with your customers on the messaging apps they already use.
  • It can transfer or route urgent chats or messages to live agents.
  • It sends notifications, updates, promotions, etc., to chatbot contacts in Messenger and SMS, which guarantees high open rates.
  • It helps in growing your contact list through scan codes, landing pages, checkboxes, etc.
  • It helps in driving new customers by implementing Facebook ads and sponsored message ads.

5. Botsify

Botsify acts as a complete one-stop chat solution for your eCommerce store. You can engage with your customers on different platforms like websites, Facebook Messenger, WhatsApp, and SMS. You also get the perks of conversing with your customer’s native language as it supports more than 190 languages.

It lets you create customizable conversational forms that are easily accessible on any platform. In this way, you can use these details as a trump card to deliver the best products your customers are actively hunting to buy.

In short, whether it’s to book an appointment, inform about special sale offers, order details, etc., Botsify has got you covered with everything your customers need.

Key Features –

  • It lets you send personalized messages to your customers, which boosts retention rates.
  • It lets you send automated SMS messages to customers to inform them about order updates, offers, sale promotions, etc.
  • It offers integration with AI forms, Shopify, etc., which ultimately improves your conversion rates.
  • It allows you to integrate your WhatsApp chatbot with CRM and other reliable systems so that storing your customer details is never a hassle.

6. Octane AI

If you ever thought of installing a chatbot in your Shopify store, you need to keep Octane AI on your bucket list. Octane AI is a powerful chatbot tool that provides eCommerce-friendly features that boost your store’s sales and ROI.

You can guarantee a meaningful shopping experience for your customers as this chatbot offers personalized shopping quizzes, intelligent opt-ins to collect customer details, and automated messages via Facebook messenger and SMS. 

It helps create a unique cross-channel experience as you can build custom workflows, send sponsored messages, share promotions, etc. This ensures that you constantly communicate with them, and this gives a strong feeling that you care for them a lot.

Key Features –

  • It lets you create interesting quizzes, which enables you to customize the logic for each question.
  • It allows you to create branded welcome and exit-intent popups that are triggered by your customer’ actions.
  • It enables you to display opt-in buttons on your product page, post-purchase confirmation page, and any other page on your Shopify store.
  • It sends highly targeted messages to your customers via messenger and SMS with the help of the collected details.
  • It enables you to track your Facebook messenger & SMS marketing, quizzes, opt-ins, and other data needed for the betterment of your Shopify store.

Wrapping Up

One of the best ways to build a trusted eCommerce brand and generate more sales in the eCommerce space is by providing an excellent purchasing experience on your site. And that’s where you need a powerful chatbot that can assist your customers and encourage them to take action.

We hope this article helped you pick the best chatbot software for your online store. If you’re looking for more options to improve customer support on your eCommerce site, here are a few hand-picked articles you should check –

  1. Best Shopify Chatbot Apps
  2. Best Live Chat Software for eCommerce Sites
  3. Best Customer Service Tools for eCommerce Sites
Scroll to Top