In today’s ever-growing ecommerce space, achieving excellence involves more than just delivering exceptional products or services. It also hinges on the provision of impeccable customer service.
By offering reliable customer support in your Shopify store, you can win trust and build credibility with your customers. This support can be in many forms, such as live chat that facilitates real-time interactions, chatbots for automated responses, and providing other helpful resources in the form of FAQs and knowledge base guides.
To implement such customer support for your store, you will need a robust customer service app that enables you to streamline the customer support system and allows you to provide excellent customer service to your visitors and customers.
A good Shopify customer service app encompasses all the essential features such as live chat, chatbot, helpdesk, ticket management, etc., allowing you to manage all the customer queries from a single dashboard.
To help you through this, we’ve compiled a list of the best Shopify Customer Service Apps that you can use to provide a better user experience and customer service to store visitors.
What to look for in a Shopify Customer Service App?
There are a range of Customer service apps offering different types of features and support assistance. So, it becomes crucial that you consider all the factors while choosing a customer service app for your Shopify store.
Here are some of the essential features that you must look for in a Shopify customer service app –
- Seamless Shopify Integration: Effortless integration with Shopify for streamlined workflows and reduced manual tasks.
- User-Friendly Interface: Intuitive app navigation, is crucial for rapid customer service.
- Multi-Channel Support: Comprehensive customer assistance across various digital channels, including email, social media, phone, and live chat.
- Efficient Ticketing System: Organized ticket management for prioritization and resolution tracking.
- Automated Responses: Time-saving feature providing instant answers to common queries.
- Analytics Reporting: In-depth insights into customer interactions and support performance.
- Chatbots: Automation for FAQ handling, user guidance, and issue escalation.
- Scalability: App scalability to accommodate business growth seamlessly.
Beyond these traits, you should also consider its integration capabilities to ensure that it fits into your existing tech stacks i.e., Shopify apps. Pricing plans can also be a deciding factor if you are on a tight budget.
Top 10 Customer Service Apps for Shopify Stores
Now, based on the above-listed features, we’ve reviewed and ranked some of the best Shopify customer service apps that you can consider adding to your store.
Ready? Let’s get started.
1. Gorgias
We commence our list with the most popular Shopify customer service app, Gorgias. It transcends the role of a mere helpdesk and ticket management tool and evolves into an all-encompassing customer support platform. Within this application, you gain access to a comprehensive stack that consolidates all customer interactions into a unified interface.
Here, you have the ability to peruse all customer messages, pinpointing the platform from which they originate, and promptly delivering responses. This allows for swift resolution of customer inquiries and concerns, even while they are actively engaged via live chat, reducing cart abandonment rate.
It also provides seamless integration with other popular Shopify apps, which enables you to track and view all e-commerce operations like order processing, refunds, shipping logistics, and returns management on your dashboard. This allows you to provide quick responses to your customers and edit the details without having to leave your chat page.
Overall, Gorgias is a powerful Shopify customer service app, packed with everything you need to provide excellent support to your customers. You should read our detailed Gorgias review to learn more about its features and functionalities.
Key Features –
- Superior social integrations for managing Facebook, Instagram, DMs, comments, and WhatsApp messages.
- Customer order portals empower customers with FAQs, returns, order edits, and real-time order tracking.
- Unmatched personalization with CRM capabilities, providing unique customer information even in automated responses.
- Efficiency automation to streamline repetitive tasks, triage tickets, and update Shopify orders.
- Sales-generating features like pop-ups, personalized product recommendations, and unique discount codes.
- Powerful reporting and analytics for insights into support performance and revenue generated.
- Superior templates for instant, personalized responses with automated actions in Shopify.
Pricing Plans – Gorgias offers a 7-day free trial on all its paid plans, starting at just $10/month and going up to $900/month, depending on the number of agents and support tickets required.
2. Tidio
Tidio represents an innovative approach to customer support, powered by cutting-edge AI technology. This dynamic live chat functionality app is purpose-built to enhance the efficiency of customer support and boost conversions on your website. It stands as a robust AI-powered eCommerce tool, engineered to deliver prompt and effective real-time support to your valued customers through the utilization of live chat and chatbots.
Tidio’s live chat feature seamlessly integrates with any Shopify store, enabling customers to submit real-time inquiries and receive immediate responses. Notably, Tidio’s chatbot functionality can be programmed to autonomously address common customer questions, harness customer data, and offer personalized product recommendations, elevating the overall shopping experience.
The centerpiece of Tidio’s AI arsenal is Lyro AI, a game-changer that resolves up to 70% of customer issues through conversational AI. By harmonizing human expertise with artificial intelligence, Tidio ensures that your customers receive nothing short of exceptional support.
Sounds interesting? Well, it is just a scratch on the surface. You should read our in-depth Tidio review to learn more about its offers and AI-powered features.
Key Features –
- Intuitive interface to view and manage messages and chats across channels.
- Engage with customers via live chat, WhatsApp, Instagram, Messenger, and email
- Use canned responses to answer common questions in seconds
- View real-time customers typing before they hit “Send”
- 35+ pre-defined, customizable chatbot templates
- Provide human-like responses for FAQs with AI-powered Lyro
- Detailed analytics reporting on agents’ performance and other metrics
- Stay active for support from anywhere via desktop, and mobile apps
- Seamless integration with Klaviyo, and other popular eCommerce software
Pricing Plans – Tidio has a free plan that allows 50 live chat conversation, and provide access to all basic customer support features. The paid plans are mainly based on the number of live chat and chatbot triggers, starting at just $29/month.
3. Willdesk
Willdesk is an all-in-one Shopify helpdesk app designed to streamline the management of live chat, help center articles, and FAQs, all from a single, centralized location. This consolidated approach translates into significant time and resource savings, particularly when addressing common customer issues.
Willdesk empowers you with the capability to swiftly respond to customer inquiries, effectively resolve support challenges, and effortlessly deliver valuable information—all conveniently accessible within one unified platform. Moreover, the inclusion of an integrated order tracking system and a flexible mobile app ensures that you can keep your valued customers consistently informed and up-to-date regarding their order statuses.
For Shopify store owners seeking the ultimate and cost-effective customer support tool that includes robust order tracking capabilities, Willdesk is an informed choice. One standout feature within Willdesk is its Ticketing System—a sophisticated mechanism designed to streamline the management of customer inquiries and interactions.
Key Features –
- Customizable chat widgets for brand aesthetics.
- Automatic responses and routing for timely support.
- Comprehensive knowledge base for self-service options.
- Conversation tracking to monitor customer interactions and support history.
- CRM and email marketing integration for seamless workflow.
Pricing Plans – Willdesk has a free plan that allows 50 conversations and lets you track up to 20 orders. The paid plans are based on the number of monthly conversations and orders, starting at $9.90/month.
4. HelpCenter
HelpCenter is an intuitively designed and user-friendly Shopify customer service application with a primary mission: to alleviate the workload of customer support agents and, in turn, ensure swift and attentive support for customers.
What sets HelpCenter apart is its ability to liberate customer support teams from the monotonous task of mechanically responding to a deluge of emails, allowing them to focus on creating genuine value for customers.
It combines several essential customer service solutions in one app such as –
- FAQ Builder: Craft a comprehensive and effortlessly navigable FAQ page in approximately 10 minutes, effectively mitigating recurring inquiries.
- HelpDesk Ticketing System: Centralize the management of support requests from emails, live chat, and Facebook Messenger within a single, streamlined interface.
- Live Chat: Engage with website visitors in real-time or establish automated responses for out-of-office hours, providing them with a contact form for future contact.
In summary, HelpCenter emerges as a holistic Shopify customer service application, equipping you with the essential tools to interact with your customers in the most effective and convenient manner. This user-friendly customer support app seamlessly integrates various communication channels to deliver optimal customer solutions.
Key Features –
- Tailor FAQs limitlessly with customizable CSS, Google SEO snippets, import/export options, and multilingual FAQ translation.
- Facilitate real-time customer-business interactions with Chatbot and Live Chat capabilities.
- Efficiently manage inquiries from multiple channels through the unified Help Desk ticketing system.
- Organize product information using tabs categorized by product type, collection, or vendor.
- Streamline customer self-help with a user-friendly self-service widget integrating order tracking, FAQs, and a contact form.
Pricing Plans – HelpCenter has a free plan that allows 10 Helpdesk tickets/month and 5 FAQ articles. The paid plans start at $8/month allowing more tickets and FAQs, with a 15-day free trial.
5. LiveChat
LiveChat offers an intuitive, fully customizable messaging app that seamlessly integrates with websites, making it an invaluable tool for engaging and winning over customers. This feature-rich platform supports integration with major customer relationship management (CRM) systems like Zendesk and website platforms including Shopify.
LiveChat caters to the needs of small teams with its array of support-focused features, and it scales gracefully as your business grows, offering a dedicated chatbot, help center, and knowledge base products.
Its chat console boasts a clean and modern interface, with core functions—chats, traffic, tickets, reports, settings, and help—conveniently accessible via labeled icons on the left side of the screen.
Key Features –
- Gain real-time visibility into a customer’s shopping cart.
- Offer product recommendations, known as Product Cards, directly within the live chat widget.
- Access in-depth customer insights for a more personalized service.
- Seamlessly integrates with over 170 third-party applications.
- Leverage robust analytics, multi-channel support, and data security.
Pricing Plans – LiveChat offers a free 14-day trial on all its plans, starting at $19/month, with access to all the features covered in the chosen plan.
6. Jivochat
Jivochat stands as an all-inclusive customer service platform connecting you with customers across various channels, including mobile, phone, email, and social media. This robust eCommerce live chat tool empowers you to interact with your customers on their preferred platforms, ensuring high efficiency & conversion rate.
JivoChat allows you to collect customers’ phone numbers and facilitate conversations through phone calls. Its seamless integration with your Shopify store allows for easy customization to align with your brand. Additionally, Android and iOS apps ensure continued customer support via mobile devices.
Supporting all modern browsers and offering multilingual conversation translations, JivoChat facilitates simultaneous interactions with multiple customers, enhancing reliability and performance.
Key Features –
- Integration with major messaging platforms and chatbot functionality.
- Provide call options, including video calls, directly from your website with your phone number.
- Send intelligent auto-messages based on visitor conditions to boost conversions.
- Utilize an internal CRM for offers, requests, and customer base development.
- Implement chat routing, departments, predefined phrases, transfers, reminders, and more.
Pricing Plans – JivoChat has a free basic plan that allows you to respond to customers via live chat and messenger. The paid plans start at $19 per agent per month with a 14-day free trial.
7. Relish.AI
Relish.ai distinguishes itself as a top Shopify AI chatbot app designed to automate support and sales, optimizing the pre- and post-purchase customer experience. With its always-on capability, the chatbot connects customers to an agent whenever necessary, providing swift answers and continually refining its performance based on customer interactions.
This versatile tool serves not only as a customer support agent but also as a sales assistant, contributing to increased sales and conversion rates. Relish.ai offers a range of Shopify AI chatbot templates focused on cross-selling and upselling, product discovery, abandoned cart recovery, and FAQs.
Customers can effortlessly track orders, receive product recommendations, seek assistance with orders, cancellations, and returns, and swiftly navigate through extensive product catalogs.
Key Features –
- Engage with customers through chat campaigns.
- Access a comprehensive catalog of optimized templates for sales and support.
- Enhance sales with cross-selling and upselling capabilities.
- Launch a Shopify chatbot without requiring coding skills.
- Manage and control the bot with a simple and intuitive interface.
- Reduce cart abandonment rates.
Pricing Plans – Relish.AI has four paid plans based on the number of monthly site visitors. It starts at $29/month for Shopify stores with up to 5,000 monthly site visitors. All plans come with a 14-day free trial.
8. Reamaze
Reamaze presents an integrated helpdesk and help center platform, elevating customer support for businesses. With seamless native integration with Shopify, this app streamlines customer service conversations by granting access to customers’ order information and data.
Reamaze goes beyond chat, extending its reach to SMS, email, WhatsApp, social channels, and more, consolidating all messages into a single inbox. Its modern interface, user-friendly setup, and customer-centric features enhance the experience for users and visitors alike.
While Reamaze excels in many aspects, it’s important to note that it doesn’t include built-in ticketing. To manage tickets effectively, you’ll need a helpdesk app and an automation tool to connect with Reamaze.
Overall, Reamaze offers a delightful user experience, with all essential resources readily available within the app, including use cases, detailed guidance, and examples. Several features contribute to streamlined service, ultimately enhancing the customer experience.
Reamaze’s chatbots enhance efficiency by addressing order status queries and FAQs.
Key Features –
- Centralize email, social, SMS, and voice conversations across all stores in a single inbox.
- Effortlessly manage, modify, and create Shopify orders directly within customer support and chat interfaces.
- Leverage AI for response generation, FAQ article composition, chatbot creation, and summarization.
- Automate routine tasks and patterns with data-driven rules, saving valuable time.
- Engage customers with satisfaction surveys, status pages, and push notifications.
Pricing Plans – Reamaze offers a 14-day free trial on all its paid plans starting at $29/month/user, giving you access to all its basic and essential customer service features.
9. Shopify Inbox
Shopify Inbox, an entirely free live chat application developed by Shopify itself, empowers you to engage with and assist customers anytime and anywhere. This all-inclusive solution allows you to respond to chats, emails, and social media interactions, all conveniently from a single location. In contrast to many third-party customer support apps, Shopify Inbox is a native offering from Shopify.
In summary, Shopify Inbox provides a no-cost, basic, and customizable live chat platform, ideal for solo store owners aiming to deliver fundamental customer support without incurring expenses.
Key Features –
- Seamlessly enable chat functionality and track performance from the Shopify admin.
- Effectively manage conversations originating from the online store chat and Shop app.
- Rapidly gather insights into customer identities with profile and cart details.
- Share product recommendations, images, and discounts directly within chat conversations.
- Automate greetings, contact data capture, and FAQs to enhance efficiency for both you and your customers.
Pricing Plans – Shopify Inbox is completely free to use.
10. HelpLab FAQ Page
When visitors explore your Shopify store, they seek not only appealing products but also prompt and reliable answers to their queries. Here’s where an effectively structured Frequently Asked Questions (FAQ) page plays a vital role.
How can you effortlessly create such a page? The solution lies in the HelpLab FAQ Page app for Shopify, an innovative toolset that empowers you to optimize customer support and elevate your store’s performance.
HelpLab FAQ stands out as a minimalist yet remarkably adaptable Shopify FAQ app. Significantly, the app’s editor provides granular control over FAQ elements, down to the CSS level.
Furthermore, HelpLab FAQ offers customization flexibility, enabling you to position sections seamlessly, whether as a standalone FAQ page or a seamlessly integrated page block. Coupled with complete adaptability and responsiveness, your FAQs will exude excellence across all devices.
Key Features –
- Tailor FAQ themes to harmonize with your store’s brand and style, with full customization options.
- Streamlined creation of store FAQs and product-specific FAQs in a user-friendly manner.
- Out-of-the-box support for Google-rich SEO snippets, enhancing the visibility of your dedicated FAQ page.
Pricing Plans – HelpLab has a Free plan that accommodates up to 10 FAQs, and the paid plan starts at $3.99/month, allowing up to 30 FAQs. You can add unlimited FAQs at $7.99/month.
Wrapping Up
The most successful eCommerce stores always focus on providing excellent customer support at every stage of the buyer journey. From the first interaction to the post-purchase survey and upselling, customer service plays a vital role in building trust with customers and increasing your sales.
You should read our guide on improving eCommerce customer service to learn some valuable tips and best practices to enhance customer experience in your store.
Now, in this article, we looked into some of the best Shopify customer service apps that offer a wide array of features that you can leverage to implement the best practices to streamline your customer support.
Whether you want to provide real-time assistance through live chat, automated responses with AI chatbots, or manage customer inquiries efficiently through helpdesk ticketing systems, we have covered the Shopify customer service app for your every need.
Many of these apps even offer free plans or trial periods, allowing you to explore their capabilities risk-free. However, if you’re ready to take your customer support to the next level with advanced features and insights, you might consider investing in Gorgias or Tidio, depending on your budget business size, and requirements.
Ultimately, the right Shopify customer service app can help you build trust with your customers, increase sales, and create a seamless shopping experience. So, go ahead and explore the options mentioned above to find the perfect fit for your online store.
Further, if you are new to Shopify or looking for more specific solutions to improve your customer service, here are a few handpicked articles that you should read next –
